Terms of Service

Welcome to Pumpwaver.

This website is operated by Guangzhou Gugu Trading Co., Ltd.

Throughout this website, the terms “Pumpwaver,” “we,” “us,” and “our” refer to the operator of pumpwaver.com.

By visiting our website, using our services, or purchasing products from us, you agree to be bound by these Terms of Service and any additional policies referenced on our website.

Please read these Terms carefully before using our website.

1. Online Store Terms

You may use this website only for lawful purposes and in accordance with these Terms.

You must not use our website, products, or services to:

• Violate any applicable law or regulation
• Commit fraud or other unlawful activity
• Infringe intellectual property rights
• Transmit harmful code, malware, viruses, or similar technology
• Interfere with the security or normal operation of the website
• Collect information about other users without authorization
• Submit false, misleading, or fraudulent information

We reserve the right to restrict or terminate access to our website where reasonably necessary.

2. Eligibility

By using this website or placing an order, you represent that you are legally permitted to enter into the applicable transaction under the laws of your jurisdiction.

If you use the website on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.

3. Product Information

Pumpwaver offers home and lifestyle products that may include:

• Lighting products
• Pendant lights
• Ceiling lights
• Chandeliers
• Bathroom accessories
• Personal care products
• Tableware
• Ceramic products
• Furniture
• Home accessories
• Other related products

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, materials, colors, specifications, and other information are accurate.

However, actual products may vary slightly due to:

• Photography
• Lighting conditions
• Screen settings
• Manufacturing variations
• Material characteristics
• Natural variations in wood, stone, ceramic, metal, glass, and similar materials

Minor differences that do not materially affect the normal use of a product are not necessarily considered defects.

4. Product Availability

All products are subject to availability.

We may:

• Limit the quantity of products available
• Discontinue products
• Change product specifications
• Update product descriptions
• Refuse or cancel an order where inventory is unavailable

If an unavailable product has already been paid for, we will generally issue an appropriate refund.

5. Lighting Products

Customers are responsible for confirming that lighting products are suitable for the intended location, electrical system, voltage requirements, and installation conditions.

Where electrical installation is required, we recommend using a suitably qualified professional.

Pumpwaver is not responsible for damage, malfunction, injury, or other loss resulting from:

• Improper electrical installation
• Incorrect wiring
• Use with an incompatible electrical system
• Unauthorized modification
• Improper assembly
• Failure to follow product instructions
• Misuse of the product

Customers should inspect lighting products before permanent installation.

6. Furniture Products

Furniture should be assembled, installed, maintained, and used in accordance with any instructions provided with the product.

Customers are responsible for ensuring that furniture is used appropriately and within any stated specifications.

Damage resulting from improper assembly, misuse, excessive weight, unauthorized modification, or failure to follow instructions may not be considered a manufacturing defect.

7. Bathroom and Personal Care Products

Customers should review all applicable product information, directions, warnings, and usage instructions before using bathroom or personal care products.

If a product causes an unexpected reaction or irritation, discontinue use where appropriate.

Pumpwaver does not provide medical advice, and product information on our website should not be treated as a substitute for professional medical advice where such advice is required.

8. Tableware and Ceramic Products

Some ceramic, glass, or handcrafted products may have natural variations in:

• Color
• Glaze
• Texture
• Shape
• Surface appearance
• Finish

Such variations may be part of the character of the material or manufacturing process and may not constitute a defect.

Customers should follow applicable care and usage instructions.

9. Prices

Prices displayed on pumpwaver.com may change from time to time without prior notice.

The price applicable to your order is generally the price displayed during checkout at the time the order is submitted.

We reserve the right to correct pricing errors.

If a material pricing error is discovered after an order is placed, we may contact you, cancel the affected order, and issue a refund where appropriate.

10. Taxes and Additional Charges

Applicable taxes, shipping charges, duties, or other fees may be added to your order where required.

The final amount payable will normally be displayed during checkout before payment is completed.

For international shipments, customs duties, import taxes, or local charges may apply.

Unless otherwise stated, such charges are generally the responsibility of the customer.

11. Orders

Submitting an order does not guarantee acceptance.

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including situations involving:

• Suspected fraud
• Unauthorized payment activity
• Incorrect pricing
• Product availability issues
• Shipping restrictions
• Payment failure
• Incorrect customer information
• Unusual order quantities
• Security concerns

If an order is canceled after payment has been successfully collected, we will generally refund the applicable amount to the original payment method.

12. Payment

Available payment methods will be displayed during checkout.

By submitting payment information, you represent that:

• The information provided is accurate
• You are authorized to use the selected payment method
• You authorize the applicable payment provider to process the transaction

Payments may be processed through third-party payment providers.

For more information, please review our Payment Policy.

13. Shipping and Delivery

Shipping availability, processing times, delivery estimates, tracking, and related information are described in our Shipping Policy.

Delivery dates are estimates and are not guaranteed.

Shipping delays may occur because of circumstances outside our reasonable control, including:

• Carrier delays
• Customs procedures
• Weather conditions
• Public holidays
• Transportation disruptions
• Local delivery conditions

Customers are responsible for providing complete and accurate delivery information.

14. Returns and Refunds

Returns, refunds, damaged products, defective items, incorrect products, and related matters are governed by our Return & Refund Policy.

Customers should review that policy before returning any product.

Do not return products to our registered business address or U.S. fulfillment/contact address unless specifically authorized by our customer service team.

15. Accuracy of Account and Order Information

You agree to provide current, complete, and accurate information when placing an order or interacting with our website.

You are responsible for updating information where necessary, including:

• Shipping address
• Billing information
• Contact information
• Payment details

We are not responsible for delivery or communication problems caused by inaccurate information provided by the customer.

16. Intellectual Property

Unless otherwise stated, content made available on pumpwaver.com, including:

• Text
• Graphics
• Logos
• Branding
• Photographs
• Product presentation
• Page layouts
• Design elements
• Website content

may be protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, copy, distribute, modify, publish, commercially exploit, or otherwise misuse protected content without appropriate authorization.

17. User Submissions

If you submit reviews, comments, photographs, feedback, suggestions, or other content to us, you are responsible for ensuring that your submission:

• Is accurate
• Is lawful
• Does not infringe third-party rights
• Does not contain malicious code
• Is not abusive, threatening, defamatory, or fraudulent

Where permitted by law and the applicable submission process, you grant us the rights reasonably necessary to use submitted content for operating, improving, and promoting our services.

18. Third-Party Services

Our website may rely on third-party providers for services including:

• Ecommerce technology
• Payment processing
• Shipping
• Fulfillment
• Analytics
• Advertising
• Customer service
• Fraud prevention

We may also provide links to independent third-party websites.

We are not responsible for the content, availability, security, policies, or practices of independent third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

19. Shopify

Our online store may be hosted through Shopify, which provides ecommerce technology used to operate our website and checkout services.

Certain information may be processed through Shopify's systems as necessary to provide ecommerce functionality.

20. Prohibited Uses

You must not use the website to:

• Engage in unlawful activity
• Solicit others to perform unlawful acts
• Violate applicable regulations
• Infringe intellectual property rights
• Harass, threaten, abuse, or discriminate against others
• Submit false or misleading information
• Upload viruses or malicious software
• Attempt unauthorized access
• Scrape or harvest customer information without authorization
• Interfere with website security
• Circumvent security or fraud prevention measures
• Use automated tools in a manner that disrupts website functionality

We may suspend or terminate access where these Terms are violated.

21. Disclaimer of Warranties

We make reasonable efforts to operate our website and provide accurate information.

However, except where required by applicable law, we do not guarantee that:

• The website will always be uninterrupted
• The website will always be error-free
• All website content will always be completely current
• Every product will always be available
• Delivery will occur on a specific date

Nothing in these Terms excludes or limits warranties or consumer rights that cannot lawfully be excluded.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Pumpwaver and its operator will not be liable for indirect, incidental, special, consequential, or similar losses arising from:

• Use of the website
• Inability to access the website
• Use or misuse of products
• Delays outside our reasonable control
• Independent third-party services

This limitation does not apply where liability cannot legally be excluded or limited.

23. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or expenses resulting from your unlawful use of the website, violation of these Terms, or infringement of third-party rights.

24. Privacy

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

By using our services, you acknowledge that your information may be handled in accordance with that policy.

25. Errors and Omissions

Occasionally, information on our website may contain:

• Typographical errors
• Pricing errors
• Product description errors
• Availability errors
• Shipping information errors

We reserve the right to correct errors and update information when reasonably necessary.

Where an error materially affects an existing order, we may contact you and take appropriate action, including cancellation and refund where necessary.

26. Changes to the Website

We may modify, suspend, update, or discontinue parts of our website or services from time to time.

We do not guarantee that any specific feature, product, or service will remain available indefinitely.

27. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be posted on this page with an updated Last Updated date.

Your continued use of our website after changes become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

28. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

29. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce that provision later.

30. Governing Law

These Terms are governed by the laws of the People's Republic of China, subject to any mandatory consumer protection rights that may apply in the customer's jurisdiction.

31. Contact Us

If you have questions about these Terms of Service, please contact us using the information below.

Website:
pumpwaver.com

China Telephone:
+86 130 7366 1094

U.S. Telephone:
+1 770 468 2367

Company Information

Company Name:
Guangzhou Gugu Trading Co., Ltd.

Registered Address:
Area E-286, Room 206, No. 50 Yushui Street, Tianhe District, Guangzhou, Guangdong, China

U.S. Fulfillment / Contact Address:
485 Horizon Drive NE, Suite 800
Suwanee, GA 30024
United States

The U.S. fulfillment/contact address is not automatically a return address. Product returns must follow the procedures described in our Return & Refund Policy.