Refund Policy

Thank you for shopping at Pumpwaver.

We want you to feel confident when purchasing from pumpwaver.com. This Refund Policy explains the conditions for returns, damaged or defective products, cancellations, and refunds.

Pumpwaver is operated by Guangzhou Gugu Trading Co., Ltd.

30-Day Return Period

Eligible products may be returned within 30 days of receiving your order.

To be eligible for a return, the product must generally be:

• Unused and in its original condition
• Free from damage, stains, odors, or signs of wear
• Returned with its original packaging where applicable
• Returned with all accessories, components, manuals, and parts
• Accompanied by valid order information or proof of purchase

Products that do not meet these conditions may not qualify for a refund.

How to Request a Return

Before returning any product, please contact our customer service team.

When requesting a return, please provide:

• Your order number
• The name of the product
• The reason for the return
• Clear photographs if the product is damaged, defective, or incorrect
• Any other information reasonably required to review your request

Please do not send a product back before receiving return instructions from us.

Unauthorized returns may not be accepted or processed.

Return Address

Approved returns must be sent to the return address provided by our customer service team.

Our registered company address and U.S. fulfillment/contact address are not automatically return addresses.

Please do not return products to either address unless specifically instructed to do so by Pumpwaver.

Lighting Products

Lighting products must be inspected before installation.

Lighting products that have been:

• Permanently installed
• Hardwired
• Altered
• Modified
• Rewired
• Damaged during installation

may not qualify for return unless the product was defective when received.

Where professional installation is required, we recommend using a suitably qualified professional.

Bathroom and Personal Care Products

For hygiene and safety reasons, bathroom or personal care products that have been opened, used, contaminated, or otherwise made unsuitable for resale may not qualify for return.

This restriction does not apply where a product is:

• Defective
• Damaged upon delivery
• Incorrect
• Otherwise required to be returnable under applicable law

Unused products should remain in their original condition and packaging.

Tableware and Ceramic Products

Tableware, glassware, and ceramic products must be unused and returned without:

• Chips
• Cracks
• Scratches
• Stains
• Signs of use
• Other customer-caused damage

Natural variations in glaze, texture, color, shape, or finish may occur with certain ceramic products and are not necessarily considered defects.

Furniture Products

Furniture must be returned in substantially the same condition in which it was received.

Furniture may not qualify for return if it has been:

• Materially altered
• Improperly assembled
• Damaged after delivery
• Modified
• Used in a manner inconsistent with its intended purpose

Please retain the original packaging until you have inspected the product.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible after delivery.

Please provide:

• Your order number
• Clear photographs of the product
• Photographs showing the damaged or defective area
• Photographs of the external packaging
• A photograph of the shipping label

After reviewing the information, we may provide an appropriate solution, which may include:

• Replacement
• Refund
• Partial refund
• Other reasonable resolution

The appropriate solution will depend on the circumstances of the issue.

Items Damaged During Shipping

If your product appears to have been damaged during transportation, please keep:

• The product
• Original packaging
• Internal protective materials
• Shipping label

Do not dispose of packaging until the issue has been reviewed.

These materials may be required to investigate the shipment with the carrier.

Missing Items or Components

If your order arrives with a missing product, part, accessory, or component, please contact us promptly.

Please provide your order number and photographs of the package and products received where appropriate.

We will review the shipment and provide a reasonable solution where the issue is confirmed.

Incorrect Product Received

If you receive a product different from the one you ordered, please contact us before using or installing it.

After verification, we may arrange:

• Replacement
• Return
• Refund
• Another appropriate resolution

Change-of-Mind Returns

Eligible products may generally be returned within the applicable 30-day return period if you simply change your mind.

For change-of-mind returns:

• The customer is generally responsible for return shipping costs
• The product must meet all applicable return conditions
• Original shipping charges are generally non-refundable
• The item must be returned according to the instructions provided by our customer service team

Return Shipping Costs

If a return is requested because of:

• Change of mind
• Incorrect product selection by the customer
• Incorrect size, color, or option selected by the customer
• Other customer-related reasons

the customer is generally responsible for return shipping costs.

If the return results from:

• A confirmed defective product
• A product damaged before or during delivery
• An incorrect product sent by Pumpwaver
• Another confirmed error on our part

we may cover reasonable return shipping costs or provide another appropriate solution.

Original Shipping Charges

Original shipping charges are generally non-refundable for change-of-mind returns.

Original shipping charges may be refunded where:

• The product was confirmed defective
• The wrong product was sent
• The product was damaged before or during delivery
• Applicable law requires otherwise

Inspection of Returned Products

After a returned product is received, we may inspect it to confirm:

• Its condition
• Whether it has been used
• Whether all components are included
• Whether it meets the applicable return requirements

We will notify you once the return has been reviewed.

Refund Approval

If your return is approved, the applicable refund will generally be issued to the original payment method used for the purchase.

We do not normally issue refunds to a different card, bank account, or payment method.

Refund Processing Time

After an approved refund has been processed by Pumpwaver, please allow approximately 5–10 business days for the funds to appear in your account.

Actual processing times may vary depending on:

• Your bank
• Card issuer
• Payment provider
• Payment method
• Currency
• Country or region

Once a refund has been submitted to the payment provider, we cannot control the provider's independent processing time.

Partial Refunds

In certain circumstances, a partial refund may be offered where appropriate.

Examples may include situations where:

• A product has minor damage but remains usable
• A component is missing but the issue can otherwise be resolved
• The customer agrees to keep the product
• Another reasonable solution has been agreed upon

Any partial refund will be determined based on the circumstances of the individual case.

Non-Returnable Products

Products may not qualify for return or refund where they:

• Have been used beyond reasonable inspection
• Have been installed or hardwired
• Have been washed
• Have been opened or used where hygiene restrictions apply
• Have been altered or modified
• Have been damaged through misuse
• Have been damaged through improper installation or assembly
• Are missing significant components or accessories
• Are returned outside the applicable return period
• Were identified as final sale or non-returnable before purchase

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer protection laws.

Final Sale Products

Where a product is clearly identified as Final Sale before purchase, it may not qualify for a change-of-mind return.

This does not limit any rights relating to defective, damaged, incorrect, or misrepresented products that cannot be excluded under applicable law.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will try to assist where reasonably possible.

However, we cannot guarantee cancellation once an order has:

• Entered processing
• Been packed
• Been transferred to a fulfillment provider
• Been shipped

If an eligible order is successfully canceled after payment has already been collected, the applicable amount will generally be refunded to the original payment method.

Orders Already Shipped

Once an order has shipped, it generally cannot be canceled.

If you no longer want the product, you may request a return after delivery, subject to the conditions of this policy.

Refunds for Lost Packages

If a shipment is confirmed lost after appropriate carrier investigation, we may provide a replacement, refund, or another appropriate solution.

A package is not automatically considered lost solely because tracking information has not recently updated.

We may first need to review the shipment with the applicable carrier.

Refused or Undeliverable Packages

If a package is returned because of:

• An incorrect address
• An incomplete address
• Repeated failed delivery attempts
• Refusal of delivery
• Failure to collect the package

additional shipping or return costs may apply.

Any refund will be determined after the returned package has been received and reviewed.

Payment Disputes and Chargebacks

If you believe there is a problem with your order or refund, we encourage you to contact us first so that we can review the matter.

Where a payment dispute or chargeback is submitted, we may provide relevant records to the payment provider, including:

• Order information
• Payment information
• Shipment records
• Tracking information
• Delivery confirmation
• Customer service communications
• Refund records

Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our products, business practices, services, or applicable legal requirements.

The latest version will be published on this page with an updated Last Updated date.

Contact Us

If you have questions about a return, refund, damaged product, canceled order, or other related matter, please contact us.

Website:
pumpwaver.com

China Telephone:
+86 130 7366 1094

U.S. Telephone:
+1 770 468 2367

Company Information

Company Name:
Guangzhou Gugu Trading Co., Ltd.

Registered Address:
Area E-286, Room 206, No. 50 Yushui Street, Tianhe District, Guangzhou, Guangdong, China

U.S. Fulfillment / Contact Address:
485 Horizon Drive NE, Suite 800
Suwanee, GA 30024
United States

Important: The U.S. fulfillment/contact address is not automatically a return address. Please contact us and obtain return instructions before sending any product back.