Privacy Policy

This Privacy Policy explains how Pumpwaver, operated by Guangzhou Gugu Trading Co., Ltd., collects, uses, shares, and protects personal information when you visit pumpwaver.com, place an order, contact us, or otherwise use our website and services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Pumpwaver, we may collect the following categories of personal information:

Contact Information

This may include:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address

Order and Transaction Information

This may include:

• Products purchased
• Order number
• Order status
• Shipping information
• Billing information
• Refund and return information
• Transaction history

Account Information

If account functionality is available, we may collect information associated with your customer account, such as:

• Login credentials
• Account preferences
• Saved addresses
• Order history

Payment Information

Payments may be processed by third-party payment service providers.

Depending on the payment method used, these providers may collect information such as:

• Payment card details
• Billing information
• Payment authorization information
• Transaction details

Pumpwaver does not directly store complete payment card numbers where payment information is handled by third-party payment processors.

Device and Technical Information

When you visit our website, we may automatically collect certain technical information, such as:

• IP address
• Browser type
• Device type
• Operating system
• Device identifiers
• Referring pages
• Pages viewed
• Website interactions
• Date and time of visits
• Approximate location derived from technical information

Customer Service Communications

If you contact us, we may collect and retain information you provide during the communication, including:

• Your name
• Contact information
• Order details
• Questions or complaints
• Photographs or other materials you submit
• Correspondence history

2. How We Use Personal Information

We may use personal information for purposes including:

• Processing and fulfilling orders
• Confirming purchases
• Arranging shipping and delivery
• Providing order tracking information
• Processing payments
• Processing returns and refunds
• Responding to customer service requests
• Communicating about orders or account activity
• Detecting and preventing fraud
• Protecting our website and customers
• Maintaining transaction and business records
• Improving our products, website, and services
• Analyzing website performance and customer interactions
• Providing marketing communications where permitted
• Personalizing website content where applicable
• Complying with legal and regulatory obligations
• Enforcing our policies and terms

3. Cookies and Similar Technologies

Pumpwaver may use cookies, pixels, tags, local storage, and similar technologies to operate and improve our website.

These technologies may be used to:

• Keep the website functioning properly
• Remember customer preferences
• Maintain shopping cart functionality
• Understand website traffic
• Analyze customer interactions
• Measure website performance
• Prevent fraud and security incidents
• Support marketing and advertising activities where applicable

You may be able to manage or disable certain cookies through your browser settings or available cookie preference tools.

Disabling certain cookies may affect the functionality of the website.

4. Shopify

Our online store may be hosted through Shopify, which provides ecommerce technology and related services used to operate our website.

Information may therefore be processed through Shopify's systems as necessary to provide:

• Online store functionality
• Checkout services
• Order management
• Customer account functionality
• Security and fraud prevention
• Analytics
• Other ecommerce services

Shopify may process personal information in accordance with its own privacy practices and applicable legal requirements.

5. Payment Providers

Payment transactions may be processed by third-party payment service providers.

These providers may collect and process personal information necessary to:

• Authorize payments
• Complete transactions
• Prevent fraud
• Process refunds
• Comply with financial and regulatory obligations

The handling of payment information by such providers is subject to their own privacy policies and security practices.

6. Shipping and Fulfillment Providers

We may share necessary information with shipping carriers, fulfillment partners, warehouses, logistics providers, and related service providers in order to:

• Prepare orders
• Arrange shipment
• Deliver packages
• Provide tracking
• Resolve delivery issues
• Process approved returns

Information shared for these purposes may include your name, shipping address, telephone number, email address, and order information.

7. Other Service Providers

We may share personal information with third parties that provide services necessary to operate our business, including providers supporting:

• Website hosting
• Ecommerce technology
• Payment processing
• Order fulfillment
• Shipping and logistics
• Customer service
• Analytics
• Advertising
• Marketing
• Fraud prevention
• Cybersecurity
• Information technology
• Professional services

We may provide these parties with personal information only as reasonably necessary for the services they perform or as otherwise permitted by applicable law.

8. Advertising and Targeted Marketing

As described in this Privacy Policy, we may collect information from your interactions with our website, including through cookies and similar technologies.

Where applicable, we may share certain information with advertising, analytics, or marketing partners in order to:

• Measure advertising performance
• Understand customer interests
• Improve marketing campaigns
• Show more relevant advertisements
• Analyze interactions across websites or services

Under certain U.S. state privacy laws, some of these activities may be considered a “sale,” “sharing,” or “targeted advertising.”

Depending on where you live, you may have the right to opt out of certain activities.

Where an applicable opt-out mechanism is made available on our website, you may use that mechanism to submit your request.

9. Global Privacy Control

If you visit our website with a recognized Global Privacy Control (GPC) opt-out preference signal enabled, and applicable law requires us to honor that signal, we may treat the signal as a request to opt out of activities that may be considered:

• A sale of personal information
• Sharing of personal information
• Targeted advertising

Such a request generally applies to the browser and device used to visit the website.

10. How We Share Personal Information

We may disclose personal information in the following circumstances:

Service Providers

We may disclose information to service providers that help us operate our business.

Business Transactions

If Pumpwaver or its operating company undergoes a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of the transaction where permitted by law.

Legal Requirements

We may disclose personal information where reasonably necessary to:

• Comply with applicable laws
• Respond to lawful requests
• Enforce our agreements or policies
• Protect our rights or property
• Protect customers or other individuals
• Detect or prevent fraud or security incidents

11. International Processing

Pumpwaver may serve customers in multiple countries and regions.

As a result, personal information may be transferred to, processed in, or stored in countries outside your place of residence.

These locations may have privacy laws that differ from those in your jurisdiction.

Where required by applicable law, we take reasonable measures intended to protect personal information when it is transferred internationally.

12. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors including:

• The nature of the information
• The length of our relationship with you
• Order and transaction history
• Customer service needs
• Fraud prevention
• Accounting requirements
• Tax requirements
• Legal obligations
• Dispute resolution
• Enforcement of agreements

When information is no longer reasonably required, we may delete, anonymize, or otherwise handle it in accordance with applicable requirements.

13. Security

We use reasonable administrative, organizational, and technical measures intended to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

You should also take reasonable precautions to protect your own account and device information.

14. Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These rights may include the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Request information about how personal information is used
• Request information about categories of third parties receiving personal information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of certain targeted advertising
• Opt out of certain sales or sharing of personal information
• Request a copy of certain personal information
• Appeal certain privacy request decisions where applicable

These rights may be subject to legal limitations, verification requirements, and exceptions.

To exercise an applicable privacy right, please contact us using the information provided below.

15. Verification of Privacy Requests

To protect customer information, we may need to verify your identity before completing certain privacy requests.

Depending on the request, we may ask you to provide information reasonably necessary to confirm that you are the person associated with the relevant personal information.

We will only use verification information for purposes related to processing the request, except where otherwise permitted by law.

16. Authorized Agents

Where applicable law permits, you may be able to use an authorized agent to submit certain privacy requests on your behalf.

We may request reasonable evidence confirming that the agent has authority to act for you and may also require verification of your identity.

17. Marketing Communications

Where permitted, we may send marketing communications relating to products, promotions, or other updates.

If you receive marketing emails from us, you may generally unsubscribe by using the unsubscribe option included in the communication.

Even if you opt out of marketing communications, we may still send transactional or service-related messages, such as:

• Order confirmations
• Shipping updates
• Refund notices
• Security notices
• Customer service responses

18. Children's Privacy

Pumpwaver is intended for general adult consumers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children who are not legally permitted to provide such information or enter into online transactions under applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us.

19. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy, security, content, or practices of independent third-party websites.

We encourage you to review the privacy policies of any third-party websites or services you choose to use.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services
• Changes to our business practices
• Changes to technology
• Changes to legal or regulatory requirements

The latest version will be posted on this page with an updated “Last Updated” date.

21. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us using the information below.

Website:
pumpwaver.com

China Telephone:
+86 130 7366 1094

U.S. Telephone:
+1 770 468 2367

Company Information

Company Name:
Guangzhou Gugu Trading Co., Ltd.

Registered Address:
Area E-286, Room 206, No. 50 Yushui Street, Tianhe District, Guangzhou, Guangdong, China

U.S. Fulfillment / Contact Address:
485 Horizon Drive NE, Suite 800
Suwanee, GA 30024
United States

The U.S. fulfillment/contact address is not automatically a product return address. Product returns must follow the instructions provided in our Return & Refund Policy.