Payment Policy

This Payment Policy explains how payments are handled when you place an order through Pumpwaver at pumpwaver.com.

Pumpwaver is operated by Guangzhou Gugu Trading Co., Ltd.

Accepted Payment Methods

Available payment methods will be displayed during checkout.

Depending on your country, region, currency, device, and the payment services available through our store, payment options may include:

• Credit cards
• Debit cards
• Digital wallets
• Other payment methods made available during checkout

The payment methods shown at checkout are the methods currently available for your order.

Payment Authorization

By submitting an order and providing payment information, you authorize the applicable payment provider to process the total amount displayed during checkout.

Your order is not considered successfully placed until payment authorization has been completed.

If payment authorization fails, the order may not be completed.

Order Total

Before payment is completed, the checkout page will display the applicable order total.

The final amount may include:

• Product price
• Shipping charges
• Applicable taxes
• Discounts
• Other charges clearly disclosed during checkout

Please review the total carefully before submitting payment.

Currency

The currency applicable to your purchase will be displayed on the website or during checkout.

If your bank account, card, or payment account uses a different currency, your bank, card issuer, or payment provider may apply:

• Currency conversion rates
• Foreign transaction fees
• Processing fees
• Other charges

Pumpwaver does not control fees independently charged by banks, card issuers, or payment providers.

Payment Processing

Payments may be processed by third-party payment service providers.

These providers may collect and process information necessary to:

• Authorize transactions
• Complete payments
• Prevent fraud
• Verify payment information
• Process refunds
• Comply with financial or regulatory requirements

Where payment information is processed through third-party providers, Pumpwaver does not directly store complete payment card numbers on its own systems.

Payment Security

We take reasonable measures to support a secure checkout experience.

Payment providers and ecommerce technology providers may use security technologies and fraud prevention systems designed to protect transaction information.

However, no online payment system can be guaranteed to be completely free from risk.

Customers should also take reasonable steps to protect their devices, accounts, passwords, and payment information.

Failed or Declined Payments

A payment may fail or be declined for reasons including:

• Incorrect card or payment information
• Insufficient funds
• Expired payment method
• Bank security restrictions
• Card issuer restrictions
• Payment provider restrictions
• Address verification issues
• Fraud prevention controls
• Additional transaction verification requirements

If your payment is declined, please verify the information entered and try again where appropriate.

You may also need to contact your bank, card issuer, or payment provider for further information.

Pending Payments

In some cases, a payment may appear as pending while your bank or payment provider completes authorization or verification.

The time required to resolve a pending transaction depends on the applicable financial institution or payment provider.

Pumpwaver does not control independent bank processing times.

Payment Verification

To help prevent fraud, unauthorized transactions, and payment disputes, some orders may be subject to additional verification.

We may request reasonable information to confirm:

• The identity of the purchaser
• Billing information
• Shipping information
• Payment authorization
• Other order details

If necessary verification cannot be completed, we may refuse or cancel the order.

If payment has already been collected for a canceled order, the applicable amount will generally be refunded to the original payment method.

Duplicate Charges

If you believe that you have been charged more than once for the same order, please first check whether one of the transactions is only a temporary authorization.

Some banks may display temporary authorization holds separately from the final completed charge.

If you still believe that a duplicate completed payment has occurred, please contact us with your order number and relevant transaction details.

Payment Authorization Holds

Your bank or card issuer may place a temporary authorization hold on funds when you attempt to make a purchase.

If an order is not successfully completed, the authorization hold may remain visible for a period of time before being released.

The timing of the release is determined by your bank or payment provider.

Pricing Errors

We make reasonable efforts to ensure that prices displayed on pumpwaver.com are accurate.

If a material pricing error occurs, we reserve the right to:

• Correct the price
• Contact you for confirmation
• Cancel the affected order
• Issue a refund where payment has already been collected

Taxes

Applicable taxes may be calculated and displayed during checkout where required.

Tax treatment may vary depending on:

• Shipping destination
• Customer location
• Product type
• Applicable law

International Transactions

For purchases involving international payments, your financial institution may apply additional charges or conversion fees.

These charges are determined by your bank, card issuer, or payment provider and are not charged directly by Pumpwaver unless clearly stated during checkout.

Refunds

Approved refunds are generally issued to the original payment method used for the order.

Once Pumpwaver has processed an approved refund, please allow approximately 5–10 business days for the funds to appear in your account.

Actual processing times may vary depending on:

• Bank
• Card issuer
• Payment provider
• Payment method
• Currency
• Country or region

For information regarding return eligibility and refund approval, please review our Return & Refund Policy.

Canceled Orders

If an eligible order is successfully canceled before shipment and payment has already been collected, the applicable amount will generally be refunded to the original payment method.

Refund processing times are subject to the conditions described above.

Chargebacks and Payment Disputes

If you believe there is a problem with your order or payment, we encourage you to contact us first so that we can review the issue and attempt to provide an appropriate solution.

Submitting a chargeback or payment dispute does not automatically replace the procedures described in our shipping, return, or refund policies.

We may provide relevant order, payment, shipping, and customer service records to payment providers where necessary to respond to a payment dispute.

Fraud Prevention

We may use fraud prevention tools and third-party services to evaluate certain transactions.

Orders may be delayed, refused, or canceled where there is a reasonable concern regarding:

• Fraud
• Unauthorized payment activity
• Account misuse
• Incorrect information
• Unusual transaction patterns
• Payment security

Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect changes in:

• Available payment methods
• Payment providers
• Store operations
• Legal requirements
• Security practices

The latest version will be published on this page with an updated Last Updated date.

Contact Us

If you have questions about payments, billing, refunds, or transaction issues, please contact us.

Website:
pumpwaver.com

China Telephone:
+86 130 7366 1094

U.S. Telephone:
+1 770 468 2367

Company Information

Company Name:
Guangzhou Gugu Trading Co., Ltd.

Registered Address:
Area E-286, Room 206, No. 50 Yushui Street, Tianhe District, Guangzhou, Guangdong, China

U.S. Fulfillment / Contact Address:
485 Horizon Drive NE, Suite 800
Suwanee, GA 30024
United States